At BetBuzz, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the BetBuzz platform, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon you need a lawyer to decode.
BetBuzz uses industry-standard encryption to protect your personal and financial data. We never sell your information to third parties. You can request access to, correction of, or deletion of your data at any time by contacting our support team.
Privacy at a Glance
These six cards summarise the most important points of the BetBuzz Privacy Policy. The full policy is set out below — please read it carefully before using the platform.
BetBuzz collects the information you provide during registration — name, date of birth, email address, phone number, and payment details. We also collect technical data such as your IP address, device type, and browsing behaviour on the platform.
Your data is used to operate your BetBuzz account, process deposits and withdrawals, verify your identity, prevent fraud, comply with legal obligations, and improve the platform experience for all players in Bangladesh.
BetBuzz shares data only with trusted service providers — payment processors like bKash and Nagad, identity verification partners, and regulatory authorities where required by law. We never sell your data to advertisers or unrelated third parties.
BetBuzz uses SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Access to player data is restricted to authorised staff only, and all access is logged and audited regularly.
BetBuzz retains your personal data for as long as your account is active and for a minimum of five years after account closure, as required by anti-money-laundering regulations. After this period, data is securely deleted.
You have the right to access, correct, or request deletion of your personal data held by BetBuzz. You can also object to certain types of processing or request that we restrict how we use your data. Contact BetBuzz support to exercise any of these rights.
This Privacy Policy explains how BetBuzz ("we", "us", "our", "the Company") collects, uses, stores, and protects the personal data of players who register and use the BetBuzz platform at betbuzz.one and through the BetBuzz mobile application.
BetBuzz is committed to protecting the privacy of every player on the platform. We handle your personal data responsibly, transparently, and in accordance with applicable data protection laws. This policy is written in plain English so that every BetBuzz player in Bangladesh can understand exactly how their information is handled — without needing to be a legal expert.
By registering a BetBuzz account or using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the BetBuzz platform.
This Privacy Policy should be read alongside the BetBuzz Terms and Conditions. Together, these two documents govern your relationship with BetBuzz.
BetBuzz collects personal data in several ways — information you provide directly, information generated by your use of the platform, and information received from third-party service providers. The categories of data we collect are set out below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | bKash/Nagad account number, transaction history, deposit and withdrawal records | Payment processing, account activity |
| Technical Data | IP address, device type, browser type, operating system | Automatically when you use the platform |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically when you use the platform |
| Communications Data | Support chat transcripts, email correspondence | When you contact BetBuzz support |
BetBuzz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes — for example, if you request a self-exclusion and provide context about a gambling-related health concern.
You are not required to provide all of the data listed above to use BetBuzz. However, certain data — such as identity and contact information — is required to create and verify your account. Without it, we may not be able to process withdrawals or comply with our legal obligations.
BetBuzz uses your personal data for the following purposes:
BetBuzz will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a legitimate legal basis to do so.
BetBuzz processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
BetBuzz does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary for the relevant purpose:
BetBuzz will never share your personal data with advertisers, data brokers, or any third party for commercial purposes unrelated to the operation of the BetBuzz platform.
BetBuzz uses cookies and similar tracking technologies on the betbuzz.one website and in the BetBuzz mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
The types of cookies BetBuzz uses are:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the BetBuzz platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.
BetBuzz does not use third-party advertising cookies or tracking pixels that share your data with advertisers.
BetBuzz takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While BetBuzz takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, BetBuzz will notify you and the relevant regulatory authorities as required by applicable law.
You also play an important role in keeping your data secure. Please use a strong, unique password for your BetBuzz account, do not share your login credentials with anyone, and contact BetBuzz support immediately if you suspect unauthorised access to your account.
BetBuzz retains your personal data for as long as your account is active and for a minimum period after account closure as required by applicable law. The specific retention periods that apply to different categories of data are:
When the applicable retention period expires, BetBuzz will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
As a BetBuzz player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting BetBuzz support at [email protected].
You have the right to request a copy of the personal data BetBuzz holds about you. We will provide this within 30 days of receiving your request.
If any of the personal data BetBuzz holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly in your account settings.
You have the right to request that BetBuzz delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent. Note that we may be required to retain certain data by law even after a deletion request.
You have the right to request that BetBuzz restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
You have the right to receive a copy of the personal data you have provided to BetBuzz in a structured, commonly used, machine-readable format, and to request that we transmit this data to another service provider where technically feasible.
You have the right to object to BetBuzz processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though BetBuzz may be able to demonstrate compelling grounds to continue processing in some cases.
BetBuzz will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, but we will notify you if this is the case.
The BetBuzz platform is strictly for adults aged 18 and over. BetBuzz does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the BetBuzz platform or provide any personal data to us.
If BetBuzz becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered a BetBuzz account, please contact our support team at [email protected] so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms including BetBuzz.
BetBuzz operates servers and uses service providers located in various countries. As a result, your personal data may be transferred to and processed in countries outside Bangladesh. When we transfer your data internationally, we take steps to ensure that it receives an equivalent level of protection to that which it receives in Bangladesh.
These steps include entering into data processing agreements with our service providers that include appropriate data protection clauses, and ensuring that any international transfers are made only to countries or organisations that provide adequate data protection standards.
By using the BetBuzz platform, you consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
BetBuzz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and publish the revised policy on betbuzz.one/privacy-policy.
For significant changes that materially affect how we use your personal data, BetBuzz will make reasonable efforts to notify you directly — for example, by sending an email to the address registered on your account or by displaying a prominent notice on the platform — before the changes take effect.
Your continued use of the BetBuzz platform after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact BetBuzz support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way BetBuzz handles your personal data, please get in touch with our support team:
BetBuzz aims to acknowledge all privacy-related queries within 24 hours and to provide a full response within 30 days. For quick answers to common questions, visit the BetBuzz FAQ page.
By using BetBuzz, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described above. Thank you for trusting BetBuzz with your information.